Everything you need to know when picking up your rental car

March, 2017

We know that for some people picking up your rental car can be a stressful time. Fortunately it doesn’t have to be. We are here to help guide you through the process.

Finding your supplier

Your booking voucher has your supplier’s desk location details. Suppliers can be in terminal, provide a meet and greet service or be a short shuttle bus trip away.


When you reach the desk

There are three things you need when picking up your car.

  1. Credit card in the named driver’s name. –it’s important to understand that the credit card and lead driver must have the same name. Unfortunately a spouse’s card will not be accepted. A credit card is required by suppliers so that they can block an excess on your card, this would typically be up to €1,200.
  2. Drivers licence
  3. Voucher

Picking up the car

We advise you to take the time to check your car when you get the keys. If there are issues or scratches we advise you to highlight it to the supplier’s representative immediately. We would also advise you to take photos on your phone so that you have information available should any issues arise.

Optional extras

If you have booked optional extras like a child or booster seat you should be offered help to place it in the car. If you are struggling make sure to let the person at the desk know you need help.


Getting comfortable

Before heading out on the road it usually helps to take the time to try out the different controls in the car. It’s better to try the indicators in the carpark rather than figure it out while driving on the motorway. Once you are ready to go, remember which side of the road you are due to drive on and have a great time.


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