Making Car Hire Simple - Focus on Customer Experience

October, 2018.

At Holiday Autos our mission is to help customers have happier holidays. As a leading car hire comparison website, we work with over 1,500 car hire brands in 40,000 + destinations to bring customers the best car hire deals.

We continuously work to strengthen our strategic partnerships to provide the best customer experience in the industry. Since June this year, we have worked with Green Motion UK to strengthen their overall customer experience in order to reinstate their services on HolidayAutos.com.

With our guidance, Green Motion UK has made huge strides to improve their customer experience. We have reintroduced Green Motion UK as a car hire brand on HolidayAutos.com on a trial basis beginning this week.

Some of the major improvements made by Green Motion UK include:

  1. Simplifying pick-up and drop-off
  2. Enhancing customer information and communication
  3. Reducing the cost of damage fees

Following our customer-first approach, we will review customer feedback on a weekly manner to ensure we carry on providing top quality customer experience.

The commitment of Green Motion UK is reinforced by its CEO and founder Richard Lowden. He has commented on the priority and urgency Green Motion UK put on improving every stage of the customer journey.

At Holiday Autos we know car hire can be complicated. Our mission is to make car hire a smooth and worry-free process. Here are our top 5 tips to help our customers have the best car hire experience:

1. Look beyond the price

Comparing car hire brands is a great way to ensure you get the best deal, but that doesn’t just mean you should choose the cheapest option. It’s really important to look at what you're getting for your money. Holiday Autos allows you to sort by price, customer rating, fuel policy and more. You can compare everything from a convenient pick-up point to the price of any added extras like child seats. You should always look at the rating of the car hire brand.

We suggest booking with a car hire brand with a high customer rating such as “very good” or “excellent”. This will help you have a positive experience from start to finish.

HA Filter by rating

2. Take note of the pick-up location

Some hire cars can be picked up from the airport terminals, while others require a shuttle to get to them. Make sure you are aware of this when booking and make a note of it.

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3. Always remember to refuel

One of the most cost-efficient fuel policy options is “full to full”, where you receive the car with a full tank and you have to return it full. Simple. Always remember to refuel since not doing so will result in an added fee as the fuel will be charged to you at a higher rate than local at stations.
Read more about the fuel policies here.

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4. Forget me not - bring ID!

The named driver must have their driving license with them when picking up the car, as well as a credit card in their name. Bringing along your partner’s credit card or no credit card will result in you not getting to leave with your hire car and can lead to some delays in getting your holiday started.

Be prepared at the pick-up desk with all the required documentation - passport, driver’s licence, booking voucher, credit card in main driver’s name and if relevant the printed copy of your 3rd party excess insurance policy.

Drivers licence

5. Always add your flight details

Unfortunately, flights sometimes get delayed and there’s nothing much we can do about it. Car hire brands will hold the car for you if they get notice of why you are delayed. Adding your flight number will help them to track your progress and ensure you have a car when you arrive.

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Our English Customer Care Team is available 24/7 to help you in your car hire journey via chat, social media, phone and email.

If you are looking for some travel inspiration, check out latest blog posts with advice on driving in other countries our how to find hidden gems in the hottest cities.

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